Troubleshooting

You need to have a strong, dedicated hardwired internet connection in order to view the modules. Close down all other windows/browsers during the module, and it’s best to restart your computer before starting the module. If the module freezes during the presentation, refresh your browser by using F5 on your keyboard.  Also, clear cache and cookies from your computer.

Please test your web browser FIRST:

Flash Test: http://www.adobe.com/software/flash/about/

Test Webcast:

http://events.commpartners.com/webcasts/browsertest/

Ensure your computer has the following:

• Internet Explorer 7.0 or later (recommended). If using a MAC, use the Safari web browser.
• Steady Internet connection, such as cable or DSL, 56K or above.
• Working computer speakers.

It is recommended that you check your computer settings and make the following changes in preparation for this event.

• Set Internet and cookies security to low.
• Set screen resolution to 1024 x 768 or higher.
• Disable any pop-up blockers.

Instructions on how to set internet and cookies security to low, and how to disable any pop-up blockers (from a Windows based PC):

1. Click on the “Start” button in the bottom corner of the screen.
2. Choose “Control Panel.”
3. Choose “Internet Options.”
4. A box will open on your screen. Click the “Privacy” tab.
5. Set the security level for the internet to “Medium” or “Medium-Low.”
6. If you see a check-box for “Block pop-ups,” make sure it is not checked.
7. Click “Apply.”
8. Click “Ok.”

Instructions on how to set screen resolution to 1024 x 768 or higher (from a Windows based PC):

1. Click on the “Start” button in the bottom corner of the screen and choose “Control Panel.”
2. Double-click the “Display” icon.
3. A box will open on your screen. Click the “Settings” tab.
4. Locate the setting for “Screen Resolution.”
5. If the screen resolution is set to “1024 x 768” or higher, click “Ok.”
6. If you adjust the screen resolution, click “Apply” and then “Ok.”

Windows 10 users:
Make sure the Adobe Flash Player is installed automatically with Windows 10's Edge browser. Click "Test Flash Player" to make sure the animation plays:
https://get.adobe.com/flashplayer/
If the Flash animation plays correctly but you are still experiencing an issue with the training modules, we recommend you try an alternate browser, such as Chrome or Firefox.

How do I know if it's working?

In the top right hand corner the module will say "Playing" with a time counter counting up. You should also see the video of Jim speaking to you in the left. If you are not seeing those things, the module is not playing and you will not get to the quiz. 

CTAA Module Example