Recorded on April 18, 2011

Subject areas include:

• Customer Service, Communication and Stress Management
• Americans with Disabilities Act
• Service Animals
• Disability Awareness: Assisting the Visually Impaired; Hidden Disabilities; Stroke; Epilepsy and Seizure Disorders
• Bloodborne Pathogens (Hepatitis A, B, C; HIV, Dialysis)
• Wheelchairs
• Emergency and Evacuation Procedures
• Driver / Passenger Sexual Improprieties

 Benefits include:
• Comprehensive training on the assistance that drivers should be providing to passengers with special needs.
• Increased efficiency and improved morale
• Can reduce a system’s exposure to liability lawsuits
• May be an important factor in reducing insurance premiums 

$25.00 for CTAA members
$50.00 for Non-Members