Welcome to CTAA Passenger Service and Safety (PASS) Basic online program. Read instructions carefully. 


If you do not have registration code or an access code from your employer or 3rd party website, simply scroll to the designated program; click “First-Time User”, then Click “Check out” to register the “driver name” and secure your online payment.

If you have registration code or an access code, please follow the instructions below:


1. Go to very top of internet browser and type http://training.ctaa.org

2. Register English; continue instructions – Register SPANISH click “Versión Español” continuar el registro en Versión Español.

3. Scroll to PASS Basic program; click “First-Time User

4. Under “Registration Pre-paid Code” enter code in box below (USE CAPS & DO NOT COPY & PASTE)

5. Click “Check out”

6. Total due must read "Zero". If not, go back to cart page. NEVER use credit card on this site (NO REFUNDS)

7. If total does NOT read “Zero”, you must contact training department during business hours.

8. If your total is zero; Enter driver legal name (same as driver license), company info and click “Submit Registration”

9. On the Registration Complete page, view your password and log-in instructions. WRITE OR PRINT PASSWORD ASAP 

10. Ready to Begin?  Enter password in box, click "Log-in" OR click “Home” button then click “Returning User

Use desktop or laptop; training videos may not be viewable on portable devices, Ipads, Iphones, tablets, etc!

Use Internet explorer 7.0 or higher, Google Chrome or Firefox to view modules

Google chrome  https://www.google.com/intl/en/chrome/browser/
Firefox   https://www.mozilla.org/en-US/firefox/new/

 NAME CHANGE(S):  Name corrections are done through CTAA offices during business hours.  Email current driver name in registration, the password and the correction.  CTAA does NOT honor a name change if three or more modules are completed. Email request to training@ctaa.org

If you are still experiencing trouble contact Stephanee Smith -Monday through Friday between 9:00am-5:00pm (EST) at  800-891-0590 x740 or via email at  training@ctaa.org 

 IMPORTANT INFO: In order to receive full PASS driver certification; driver will still need a certified PASS trainer to administer the wheelchair securement (hands-on) training. Driver must follow-up directly with his/her agency to schedule training. CTAA can provide a list of trainers if one is not available. Email your request to include the state you are currently in to training department. Hands-on training must be completed within 3 months to avoid certification overlap. 

 If you have additional questions you can contact the training department at 800-891-0590 x740 or via email at training@ctaa.org. Thank you for your order and continued support in Community Transportation Association of America training programs.